Please allow 1-3 days for your order to be packed and shipped. If you need something rushed, please contact us prior to placing your order. If an item is out of stock, you will be notified immediately. All shipments generally arrive within 2-5 business days of being shipped. All orders are insured and a tracking number will be emailed to you upon shipping. At this time we do not offer international shipping.
We are not responsible for lost or stolen packages that ship without a signature requirement.
Orders over $100: Free Ground Shipping (normally $16)
Orders over $250: Free 2nd DAY AIR! (normally $25)
Orders over $2000: Free Overnight! (normally $35)
Please note: All packages over $2000 will require an adult signature and will be sent via UPS/FedEx and insured by Parcel Pro. If it will not be possible to obtain a signature at a residential address, please provide us with a business address or contact us about having a package held at a local FedEx Office location.
We understand that it can be difficult to buy something without seeing it in person. For this reason, our online return policy differs from our in-store return policy. If you decide that you are unhappy with your purchase, you may return it within 10 days of receiving the order for a full credit, less original shipping charges. Jewelry must be unworn and in pristine condition. All items must arrive in their original packaging with a receipt (we cannot credit you if we don’t know who you are!). You are responsible for all return shipping charges. We strongly recommend using an insured, traceable carrier like Priority Mail through the post office or UPS. We are not responsible for lost or stolen packages. Refunds typically post to your account within 5-7 days. Custom orders, discounted items and all apothecary items are always final sale. Items purchased on the website cannot be returned to our store.
Please ship returns to:
SMS / Attn: Sailor Returns
3729 N. Ravenswood Ave., Suite 118
Chicago IL 60613
In-store purchases can be returned for exchange or store credit only within 10 days with a receipt. Custom orders, discounted items and all apothecary items are always final sale. Items purchased on the website cannot be returned to the store and our online return policy does not apply to in-person store purchases.